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Social Responsibility Report of Jiangsu Huapeng Transformer Co.
Jiangsu Huapeng Transformer Co., Ltd. was founded in 1967, covering an area of 298,400m2, with total assets of RMB 9 billion and annual production capacity of 200,000MVA. The company's products are 10kV~850kV power transformers, with the capacity up to 2400MVA, and the actual varieties are more than a thousand.In 2021, 110kV power transformers were awarded as single champion products of manufacturing industry by the Ministry of Industry and Information Technology.
Release time: 2022-07-14
I.Company Profile
I. Jiangsu Huapeng Transformer Co., Ltd. was founded in 1967, covering an area of 298,400m2, with total assets of RMB 9 billion and annual production capacity of 200,000MVA.
The company's products are 10kV~850kV power transformers, with the capacity up to 2400MVA, and the actual varieties are more than a thousand.In 2021, 110kV power transformers were awarded as single champion products of manufacturing industry by the Ministry of Industry and Information Technology.In March, 2022, the shipment of products of 110kV and above exceeded 11,000 units (the most in the world). The Wall Street Journal and World Industry Magazine report: Huapeng is one of the world's most complete and largest transformer manufacturers; the only Chinese company selected among the top ten brands of transformers in North America.
The company is the national designated production of power transformers and special transformers, professional manufacturing enterprises, the company for the national key high-tech enterprises, Jiangsu Province, 100 key cultivation and development of enterprises, China Machinery Industry Enterprise Core Competitiveness of the top 100 enterprises, the national machinery industry quality and efficiency of enterprises, Jiangsu Province, Jiangsu Province, the model management innovation enterprises, Jiangsu Province, the integration of two demonstration enterprises, the establishment of a national enterprise technology centre, the national and local There are national enterprise technology centre, national local joint engineering research centre, enterprise academician workstation, postdoctoral research station, postdoctoral technology innovation centre and Jiangsu Province high-voltage intelligent transformer engineering centre. Since 2005, the company has been named "China's leading enterprises in industrial industry", and in 2009 it won the National Machinery Industry Quality Award, the highest award for quality in the domestic machinery industry.
The performance level of 500kV ultra-high voltage power transformer reaches the international advanced level, and its market share in North America ranks the first in the same industry in China; the world's first 40,000kVA 110kV dry-type transformer has been successfully developed at one time, and passed the national appraisal, and was successfully delivered to China Unicom's Pujiang Cloud Data Centre on 24th March 2020, which fills the international gaps in this field; the 48 pulse wave dry-type rectifier developed by the enterprise has been the leading enterprise in China's industrial industry. The 48 pulse wave dry-type rectifier transformer technology independently developed by the enterprise is the first of its kind in the world; Almost all of the domestic high buildings above 500m and bank data centres use Huapeng dry-type transformers.
The products are not only widely used in domestic thermal power, hydropower, nuclear power, photovoltaic, wind power, ultra-high voltage, offshore platforms, rail transportation, data centres, aerospace, petrochemical, metallurgical construction, high-rise buildings and other fields, but also exported to North America, South America, Europe, Southeast Asia, the Middle East, Africa and other more than 80 countries and regions.
II. Operating conditions
In 2021, the company actively responded to the pressure of a new round of competition and concentration in the domestic transformer industry, and carried out its work closely around the deployment of the annual work plan, and achieved promising results, and gained important breakthroughs and growth in various business modules. At the end of the year, the staff size reached 2,100 people, the operation scale continued to maintain good growth, the company's industry position was further enhanced and consolidated, especially the company's mainstream technology products have gained high market recognition. 2021, the company achieved a sales revenue of 4.590 billion yuan, profits and taxes of 643 million yuan, of which 278 million yuan of taxes were paid.
III. Organisational chart

IV. Technological innovations
1、Technology management
In the long-term development, Jiangsu Huapeng has built up the R&D team around the material, process, quality and market application, forming a more complete independent R&D and technological innovation system with basic R&D, product development and market transformation as the core, which promotes the rapid upgrade of products and technology, and constantly transforms the R&D results into the value of the customers at an early stage, so as to set up the core competitive advantage to support the sustainable development of the enterprise. We have a national enterprise technology centre, national and local joint engineering research centre, postdoctoral technology innovation centre and other innovation and service platforms. Keeping abreast of the frontier of foreign transformer development, forming a technology research and development team with its own innovative characteristics to lay a solid foundation for technological innovation. It also establishes and improves the technology management innovation system, forms the kernel of independent innovation, and insists on taking the connotative development road driven by scientific and technological innovation.

Jiangsu Huapeng adhere to technological innovation, continue to increase investment in R & D, vigorously promote the system capacity building, and actively explore mechanism and management innovation. 2021 the company independently developed offshore wind turbine nacelle transformer and tower transformer have passed the national appraisal (8200kVA 35kV offshore wind turbine nacelle transformer is the first domestic transformer through the internal combustion arc test); the company successfully developed the world's first 63,000kVA 110kV dry-type transformer (the world's largest dry-type transformer) and 11,000kVA 66kV nacelle-mounted transformer for offshore wind power generation (the nacelle-mounted transformer with the largest capacity and the highest voltage level that passed the internal combustion arc test in China). 2021 September, the "3 Million Kilowatts of CGNPC Xing'anmeng Revolutionary Old Area Wind power poverty alleviation project" and China's first wind power base project, China's new energy industry, the first 1,000MVA 500kV three-phase integrated main transformer passed the national appraisal, the comprehensive performance of the international leading.
After several years of efforts, the design of research and development and high-tech innovation capabilities have made greater progress, the development of new products through the provincial and ministerial-level appraisal of 105, through the international authoritative certification of 7, the national and provincial Torch Plan project 10, the national key new products 8, the province, the city of high-tech products 124, the province, the municipal scientific and technological progress awards 47 (of which the provincial level of 5), the national scientific and technological achievements of the focus on the promotion of the project plan 1, the Ministry of Science and Technology Technology, the Ministry of Science and Technology, the key promotion projects There are 1 project of national scientific and technological achievements, 1 project of technological innovation fund of the Ministry of Science and Technology, 1 project of provincial scientific and technological research project, 2 projects of provincial scientific and technological achievements transformation special fund. At the same time, it has also realised the benign interaction between technological innovation and economic benefits, so that the high-tech investment and the economic benefits of the enterprise grow simultaneously. Since the establishment of the technology centre, it has undertaken a large number of projects of the company's technological research and development, developed more than 30 new products every year and achieved good economic benefits, and achieved good economic and social benefits. 2019 the company's total income from high-tech products is 243,357,000 yuan, accounting for 62.3% of the proportion of the annual sales revenue. 2020 the company's total income from high-tech products is 287,139 million, accounting for 64.5% of the annual sales revenue.In 2021, the total revenue of the company's high-tech products will be 296,702, accounting for 64.6% of the annual sales revenue.2. Research and development team.
Encourage technological innovation, accelerate talent training, the implementation of open management and personnel mobility mechanism, and always maintain an efficient and competent team, the enterprise technology centre to adopt an effective performance evaluation and incentive mechanism to fully mobilise the enthusiasm of developers. The company also increased investment in talent development, improve the talent evaluation system, the enterprise into a talent gathering heights. At the same time, from scientific research to development and design, testing and application development and industrial production gradually formed a complete category, reasonable structure, first-class level of talent team. In the talent construction process, always adhering to the "people-oriented" concept of employing people to do a good job of talent training and development of the full combination of talent as the source of enterprise development, long-term commitment to create a long-term mechanism to attract, cultivate and achievements of innovative talents of the enterprise. At present, the company's existing personnel 87 transformer technology, insulation technology, industrial design, English and other professions, including 3 PhD, 17 senior technical titles, 67 intermediate technical titles, and hired 15 famous experts in the domestic transformer industry, responsible for technical guidance, personnel training, forming a professional and technical expertise, age structure is reasonable, the idea of active, active and innovative, efficient and capable of high-level R&D team.
3,Intellectual property rights work
Over the years, the company aims at the transformer development frontier, in the high-end market research and development, production process has a number of independent intellectual property rights of the core technology. Currently has 104 valid authorised patents (12 invention patents, 88 utility model patents, 2 US patents, 2 Japanese patents); accepted patents 8, including 3 invention patents; participate in the formulation of 10 national standards, 11 industry standards. Fully demonstrated Huapeng transformer in the domestic transformer industry's leading position and dominant role in the transformer industry has won the right to speak.
Jiangsu Huapeng attaches great importance to intellectual property rights, has 17 registered trademarks, including 1 Chinese well-known trademarks, Jiangsu Province, 2 famous trademarks, Changzhou City, 1 well-known trademarks, while in the U.S., Australia, the Philippines, the European Union and other countries registered 8 trademarks. As the main brand of the company, "Huapeng, JSHP" is strictly managed and widely publicised by the whole company. In recent years, through various newspapers, magazines and websites to promote the trademark, and actively participate in industry exhibitions, effectively broaden the sales area and enhance the brand awareness. Also vigorously integrate the company's technology, management, culture, marketing and innovation and other advantages, to enhance the company's trademark visibility and reputation; to carry out joint research and independent research and development, to enhance the brand's technological content; to improve and perfect the quality control, measurement and testing, standards management and other systems, to consolidate the brand's quality foundation; in recent years, through the export of Huawei, Sunny Power and other well-known domestic enterprises, and continue to mention the company's brand of international influence, and continue to expand the international market. In recent years, through the export drive with Huawei, Sunny Power and other well-known domestic enterprises, the company's brand continues to improve the international influence and expand the international market share. The enterprise has the honourable titles of China Well-known Trademark, Jiangsu Famous Brand Product, Jiangsu Famous Trademark and Jiangsu Cultivating and Developing Export Famous Brand Enterprise.
V. Credit building
Jiangsu Huapeng has always been credit management as an important part of the company's day-to-day management to carry out, in the market economy is increasingly developed in the modern society, know that "abide by the contract and trustworthy" is the basis for the survival and development of the enterprise, the enterprise's credit qualification has become an indispensable and important labels of the enterprise in the market competition. The company has made every effort to promote credit management, mobilise and organise the staff of the company to carry out comprehensive credit management standard, establish and improve the company's credit management system; focusing on the company's trustworthiness requirements in production and operation, and taking sales as a starting point to lead the majority of the staff to continue to carry out the construction of the credit standard in a solid manner. Implementation of the four points: First, the work arrangement has a prominent position. The company's senior management attaches great importance to credit management work, the work as the top priority of business management, timely and effective solution to outstanding issues. Secondly, there is an organisational structure to promote the work. We have established a sound organisational system for credit management, clarified the functional departments of credit management and equipped them with professionals, set up a credit management organisation and given full play to the management of its head to each functional department and all employees, so as to effectively strengthen the company's management and control of its operation, laws, risks, rights and responsibilities, and to improve the capacity for sustainable development. Thirdly, there are systems and regulations to regulate behaviour. We have established and improved a series of credit management systems based on customer credit management and risk prevention, set up a database of customer credit files, used information technology to solidify the system implementation procedures, and formed a closed-loop incentive and disciplinary mechanism to ensure that all systems and measures are put in place. Fourthly, there are long-term measures to control the whole process. Continuously strengthen customer credit management, credit file management, customer credit management, contract management, commercial account management and other credit management work, and make reasonable use of external information and services, so that credit management concepts and measures permeate all aspects of the company's operation and management, and implement them into the whole process of people, property, production, supply and marketing, research, technology and services.
Integrity-based, quality-based. In recent years under the influence of the Sino-US trade friction, the United States implemented an additional 25% tariffs on Chinese transformer manufacturers to bring the production, marketing disadvantage, affecting the supply of Chinese suppliers to the U.S. market enthusiasm. There is no smoke in the trade war has been held for some time, many domestic manufacturers are injured by tariffs trade, can not afford the high tariffs of 25%, some Chinese manufacturers have signed contracts have not been produced transformers for the destruction of the contract processing. Huapeng did not withdraw from the U.S. market like other transformer manufacturers, but insist on completing the order. Huapeng insist on adhering to the concept of the user first, the transformer has been contracted, will be delivered on schedule, always adhere to the "user first, quality only". U.S. customers are extremely appreciated by Huapeng, greatly enhancing the brand's goodwill. In order to reward the contractual spirit of Huapeng's honesty and integrity, the American customer is willing to bear 50% of the additional tariff. In the adverse international situation, the other two "repeat customers" in the western United States, Nevada Energy Corporation and the United States of New Mexico PNM Power Company respectively threw an olive branch to us.
VI. Environmental savings
1、Environmental Management
The company establishes special management institutions, improves and perfects the environmental management system and incorporates it into normal management, records the operation data of environmental protection facilities and establishes environmental protection files by strictly implementing the standards of ISO14000 environmental management system and ISO45001 occupational health and safety management system. Establish and improve the emergency plan for environmental pollution accidents and organise regular drills. Strengthen production technology and equipment management, make full use of all kinds of resources and energy, and improve the utilisation rate of raw materials and energy. With regard to the comprehensive utilisation of wastes, the company has adapted to the circular economy concept of reducing, reusing and resourcing resources, established the circular economy system of "resources-production-products-consumption-waste reuse", and promoted the big cycle of the society with the small cycle of the enterprise, formed the long-term management mechanism of environmental protection, and the environmental condition has been significantly improved. The environmental condition has been significantly improved. The company focuses on the control of important environmental factors and non-receivable hazardous sources, abides by the law, and no safety and environmental protection accidents occur throughout the year.
2、Resource conservation and comprehensive utilisation
In order to strengthen scientific energy-saving management, we have established and improved the three-level energy-saving management network from the company, workshop and team, and carried out energy-saving work at different levels. Strictly implement the guidelines and policies of the state and government on energy conservation, laws and regulations, and the rules, regulations, rules and regulations of energy conservation and technical supervision. Further establish and improve the supervision mechanism and responsibility, reward and punishment system, and implement the decomposition on a monthly basis. Strengthen the basic management of energy, water, electrical (steam) and other energy sources and media, by tracking the trajectory of the energy flow, breaking the conventional energy balance model, using dynamic non-equilibrium theory, the energy system re-layout optimisation, to achieve the production process from a reliable, controllable operation to the economic operation of the transformation. Ensure that each link can be timely, accurate, scientific grasp of various energy and energy media operation status and usage and other data. The company's internal implementation of strict measurement and accounting, the development of energy measurement, statistical analysis and evaluation system, energy measurement in the company's energy management system. The updating and transformation of the production process plays a vital role in energy consumption. In recent years, through the verification and adjustment of the transformer process and the implementation of technological transformation, the production capacity and energy consumption have been significantly increased and reduced. In recent years, has implemented the roof photovoltaic power generation, argon / carbon dioxide centralised gas supply, body drying process adjustment, energy-saving lamps transformation, equipment frequency conversion motor transformation and other projects, so that the production process of green, clean, flexible, intelligent, in the continuous improvement of production efficiency at the same time, greatly reducing energy consumption with the enterprise's small cycle to promote the community's large cycle, the formation of energy conservation, environmental protection and long-term management mechanism, environmental conditions have been significantly improved. management mechanism for energy conservation and environmental protection, and the environmental situation has been significantly improved.
VII. Production safety
1、Production safety management
The company's production safety policy is "safety first, prevention first, comprehensive management". Gradually implement modern safety management, pay attention to the safety and health of employees in the operation, the establishment of the company's leading group of production safety, a clear safety management department, equipped with full-time and part-time safety management personnel, production safety management network is sound, the development of all levels of production safety responsibility, production safety management system, functional departments with clear responsibilities.
2、Production safety investment
The company formulates and strictly implements the production safety budget in accordance with the requirements of national laws and regulations, formulates emergency plans and conducts drills, and organises and implements safety improvement projects. Every year, the company invests money to provide employees with the safety resources they need, including personal protective equipment and labour protective equipment, in order to prevent occupational injuries, diseases and accidents, as well as to deal with emergencies. According to the safety precautionary requirements of "strengthening control, preventing theft, and separating people and vehicles", we have implemented the "Safety Technology Defence Project", which provides technical guarantee for the protection of enterprise property safety, the protection of employees' personal interests, and the maintenance of normal operation and management order of the enterprise, and improves the safety management level of the enterprise. Management level.
3、Production safety education and training
Employees are the most valuable asset of the enterprise, the development of the enterprise can not be separated from the staff, our company has always taken production safety, labour protection of employees as the top priority of all work, and effectively safeguard the life safety and occupational health of employees. In order to further strengthen the safety of enterprises, create a good atmosphere of "production safety, everyone is responsible for", and establish the ideological awareness of safety as the day, in June 2021, the relevant departments of the company held the launch ceremony of the 2021 "production safety month" activities, combined with Carry out the activity of "'Safety Production Month' safety knowledge education, assessment and evaluation" to promote the company's safety production work to a new level. This activity adhere to the "hidden danger investigation and management of safety" work as the main line, and constantly consolidate the safety foundation, in-depth investigation and management of hidden dangers and safety supervision, publicity of production safety guidelines and policies, reasonable deployment, the overall promotion of production safety management, and further improve the safety awareness of all cadres and workers and awareness of their responsibilities, to form a "safe production, to the safety of the company, to the safety of the company". Formation of "production safety, people-oriented" consensus.
VIII. Staff
1、Labour contract and salary
The Company strictly observes and fully implements the Law of the People's Republic of China on Employment Contracts and other laws and regulations, and signs written employment contracts with its employees on the principles of lawfulness, fairness, equality and voluntariness, and carries out the fulfillment, alteration, cancellation and termination of employment contracts in accordance with the law. The signing rate of labour contracts is 100%. The Company has formulated a fair and reasonable remuneration system and pays employees' remuneration in full and on time. Following the principle of simultaneous enhancement of the operating efficiency of the enterprise and the income of the employees, the Company determines the annual average wage increase rate based on the annual operating objectives of the enterprise, in conjunction with the wage increase guideline issued by the city, and in comparison with the labour cost in the same industry and the wage guideline price in the labour market. Due to the needs of production and operation, the arrangement of overtime work shall be subject to the consent of the employees, and the settlement of the extra working hours shall be made.
2、Social security
The company pays pension, unemployment insurance, medical insurance and other social insurance for the employees in full and on time according to the law.
3、Employee welfare
In order to enrich the spare time life of the employees, the company also organises and plans various types of activities, such as New Year's party, summer camp for employees' children, and the company organises a series of activities such as tug-of-war, table tennis and badminton competitions. Active and rich staff spare time life, stimulate staff learning enthusiasm, enhance the cohesion of everyone, in the company formed a good learning atmosphere.
Huapeng's responsibility to the staff is to make all staff safe, healthy, happy and rich. Huapeng embodies the "family" culture. The company's labour union is to care for the staff life, for the masses to do good things for the task, the trade union members to care for the "family". During the epidemic, employees' salaries were paid as usual; in order to avoid the gathering of people, so that employees and their families feel at ease, the enterprise unified procurement of tens of thousands of pounds of fresh fruits and vegetables to the employees free of charge. The labour union of the company will take out part of the funds every year to pay condolences to the working and retired employees in difficulty, and seriously understand the actual working conditions of the employees and what they think and ask for, so as to help the employees to solve their problems. In order to better serve the employees, the company's trade union has actively organised and planned a series of thematic activities. Such as: Qingming Festival sweeping activities, safety month pledge activities, to celebrate the anniversary of the founding of the Communist Party of China series of activities, Dragon Boat Festival, Mid-Autumn Festival banquet for overseas college students get-together; the company's many batches of invitations to the workshop excellent class share dinner, the company will not regularly every year in this form of banquet Huapeng advanced team, advanced staff. Through a series of activities, so that employees fully feel the company's humanistic care, so that "Huapeng family" concept deep in the hearts of employees. Through the selection and commendation activities of advanced groups, advanced individuals and trade union activists, to promote the excellent deeds of the staff, promote the spirit of enterprise embodied in the staff, and through the spirit, ideas, traditions and other intangible factors, cultivate the staff's sentiment, cultivate the staff's sense of group consciousness and good common customs and morals.
4、Occupational Health and Safety
The company has established ISO45001 occupational health and safety system. We pay attention to the physical and mental health of the employees and carry out physical examination for them. The company conducts health checkups for employees once a year. At the same time, it actively carries out occupational health publicity and makes use of comprehensive means, such as releasing information and knowledge on disease prevention, to care for employees' health and reduce the hazards of diseases.
5、Democratic Management
The company establishes and improves the trade union organisation in accordance with the law to safeguard the rights and interests of employees. We support the trade union to carry out various activities in accordance with the law, communicate with the trade union on a regular basis, and respond positively to the reports, suggestions and opinions submitted by the trade union and its representatives. The chairman of the labour union participates in the preparation and discussion of rules and regulations concerning the immediate interests of employees, and considers and determines them through the employee (representative) meeting and other means. The company has established a mechanism for collective wage consultation, and conducts equal consultation on important matters, such as wage adjustment mechanism, incentive wages, overtime wages, minimum wage level, etc. Before the introduction of reform measures involving the interests of employees, the company insists on convening the staff representative meeting to adopt them in the form of a vote and then implement them. The company fully supports employees to participate in trade unions and encourages them to participate in democratic management in multiple ways. Such as: the system of staff council, democratic evaluation of leading cadres, and so on. The company has set up the Labour Dispute Mediation Committee composed of the Party branch, trade union and employee representatives, and established the procedure of labour dispute mediation.
6、Employee training and development
Carry out all-round, multi-level and systematic education and training. The company divides the training content into four types: academic training, induction training, professional training and management training, and divides the training form into four types: open class, internal training, internal training and training project. The company implements personalised employee learning and development programmes. For management staff, the company subsidises outstanding staff to receive academic training every year. For professional and technical staff, international and domestic technical experts are invited to hold special lectures, annual technical research reports and other forms of knowledge and experience transmission. For manufacturing site personnel, a series of activities and training are carried out for different positions, such as induction training and shift leader training,
IX. Social responsibilities
The company adheres to the "responsibility" as the core values, the pursuit of excellence, return to society, proactive social responsibility, to become a large taxpayer, to help the poor and disaster relief, the establishment of a fund for the righteous and courageous, to promote social progress to do their part, and is committed to become an outstanding corporate citizen. Our social responsibilities include: public responsibility, moral code and voluntary public welfare support.
1. Public Responsibility
The senior leadership pays attention to the negative impacts and potential dangers of environmental protection, energy saving and consumption reduction, product safety and other aspects brought by products and operations to the society and takes corresponding measures, introduces the ISO14001 environmental system certification, strictly complies with the relevant requirements of laws and regulations according to the environmental policy of "complying with the laws and regulations, energy saving and consumption reduction", adopts the self-inspection, self-measurement, social monitoring, third-party measurement and other measures. We adopt self-inspection, social monitoring and third-party measurement, and control them at a level higher than the national and industrial standards, and carry out all-round supervision and constraints. In the process of production and operation, we are committed to controlling the impact of waste water, waste gas, waste residue, noise and continuous improvement, effective control of sewage discharge, air pollution control and treatment, to ensure that "there is no best but better".
Measures taken for safety, environmental protection, public health and other impacts are shown in the table below:
Category Item Risk National Industry Standard Control Indicators Monitoring Control Methods
Environmental aspects Industrial wastewater Polluted water bodies Environmental Protection Law of the People's Republic of China
Comprehensive Emission Standards for Sewage pH: 6-9
Chemical oxygen demand ≤500mg/L
Petroleum type ≤20
Hexavalent chromium ≤0.5 Third-party testing organisation Comprehensive flakes on wastewater; meet the emission standards
Noise Interference with residents' life GB12348 "Noise Emission Standard for Factory Boundary of Industrial Enterprises" Noise/dB (A)
Noise/dB (A) Daytime ≤ 65 Internal monitoring Noise source management, response to environmental protection "three simultaneous" requirements
Solid waste Pollution of air, water and soil Law of the People's Republic of China on Prevention and Control of Solid Waste Pollution of the Environment Hazardous Waste Disposal Rate 100% In-house
Monitoring Garbage classification, fixed-point storage, comprehensive utilisation of waste residue, hazardous waste sent to qualified units for treatment.
Consumption of energy resources Consumption of water, electricity and steam Increase in production costs, waste of energy resources, and impact on sustainable development Law of the People's Republic of China on Energy Conservation Energy Consumption: internal control standards Internal monitoring, statistical analysis Formulation of energy management plans, promotion of energy-saving new technologies, new equipment, and new processes; establishment of recycled water systems.
Production safety Object strikes, mechanical injuries and deaths affecting social stability Production Safety Law of the People's Republic of China, Basic Norms for Enterprise Production Safety Standardisation No serious injuries/fatalities Annual statistics Hazard identification, production safety standardisation; implementation of the "Three Simultaneities" for safety, elimination of major accidents, and year-on-year reduction in the accident rate
2. Ethical Behaviour
The senior leaders set a good example of integrity and honesty, and have set a good example of ethical behaviour inside and outside the company. For many years, the company has been awarded the titles of "Contract-abiding and Credit-abiding Enterprise, AAA Credit Enterprise of China Electrical Appliance Industry, Changzhou A-class Tax Credit Grade, AAA Credit Enterprise of Account Bank, AAA Credit Enterprise of Jiangsu Evergrande Credit Evaluation, and Model Enterprise of Labour Security Integrity". The company also establishes and continuously improves the monitoring system of corporate ethical behaviour, adheres to the standard management, treats customers in good faith, treats suppliers fairly, and forms a whole set of evaluation system from the top to the bottom, and from the upstream to the downstream of the industrial chain.
Integrity towards customers and suppliers
In terms of ethics, we strive to exceed the needs of customers, be honest with customers, be customer-oriented and focus on good after-sales service for our products. Over the years, the company has always recognised that striving for excellence and grasping quality is the basis of enterprise survival. Down-to-earth products, sincere service, and constantly improve customer satisfaction is the key to enterprise development. Through the further establishment of strict quality commitment for the customer responsible for the service concept, won the trust of the majority of customers. At the same time, pay attention to listening to customer feedback, accurately grasp product quality information, market dynamics and timely adjustment of marketing strategies. The company continuously strengthens the construction of market system, strengthens the communication and contact with customers, timely service work for customers, won the trust, support and affirmation of customers. At the same time, we establish a win-win relationship with suppliers, actively fulfil the procurement contract, pay the payment in time, and ensure the integrity of suppliers.
Integrity to Employees
The senior leaders always put the "family culture" building
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